Refund and Cancellation Policy

Henry Castle & Co.

At Henry Castle & Co., we believe that shopping should be easy, enjoyable, and worry-free. If you’re not completely satisfied with your purchase, our Refund & Cancellation Policy ensures you get support every step of the way.

1. Order Cancellation

  • Before Dispatch: Orders can be canceled anytime before shipment. Contact our Customer Support team immediately with your order details to cancel and receive a full refund.

  • After Dispatch: Orders cannot be canceled once shipped. If you wish to return the item after delivery, please follow our Return & Refund process.

  • Partial Cancellations: If your order contains multiple items, you can request cancellation for specific products before dispatch.

2. Returns

  • Eligibility: Products can be returned within 15 days of delivery.

  • Condition: Items must be unused, unwashed, and in their original packaging with all labels intact.

  • How to Return: Contact Customer Support with your order number, reason for return, and photos if applicable. A return authorization will be issued with instructions on how to send the item back.

3. Refunds

  • Processing Time: Once the returned item is received and inspected, refunds will be processed to the original payment method within 7–10 business days.

  • Partial Refunds: If an item is returned in a condition that does not meet our policy, a partial refund may be issued.

4. Exchanges

  • We do not offer direct exchanges. To exchange a product, please return the original item and place a new order for the desired product.

  • If the returned item is defective or damaged, we will prioritize replacement shipment at no extra cost.

  • The replacement item will be delivered within 20 working days.

5. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with a clear photo of the product.

  • We will arrange a full refund or replacement at no additional cost.

  • Henry Castle & Co. takes great care in packaging to ensure items reach you in perfect condition.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective product).

  • Please ensure the item is securely packed when returning to prevent damage in transit.

7. How to Initiate a Refund or Cancellation

  1. Contact our Customer Support team via email or phone.

  2. Provide your order number and reason for return/cancellation.

  3. Follow the instructions provided to return your product safely.

  4. Receive a confirmation once your refund or replacement is processed.

8. Contact Us

For assistance, please reach out to us anytime:

Why Shop with Henry Castle & Co.?

  • Hassle-Free Returns: Clear and easy process for peace of mind.

  • Fast Refunds: Refunds processed quickly after inspection.

  • Customer-Centric Service: Our support team is ready to help at every step.

At Henry Castle & Co., we ensure that every shopping experience is smooth, secure, and satisfying, so you can shop with confidence.